Help Center / FAQ's

FAQ's


At this stage, please note that we would like a full presentation of your profile with; full contact Information, your list of achievements, your projects, pictures, etc...and with all the information that can make your profile stand out. Please sent all of this to customerexperience.uk@foxracing.com. When we will have it, your request will be forwarded to the relevant marketing team who are in charge, they will take care of it.
Nothing makes us happier than seeing folks show off their Fox love to the world. Unfortunately, the only way to currently get a sticker is to directly purchase them from our website Stickers.
We get asked this question a lot. No, we don't—but you can contact Fox Shocks via email at info@ridefox.com.
Fox is available for Live Chat from Monday-Friday. Just click on the Support widget located at the bottom left corner of our website. Depending on the backlog, the Live Chat may be disabled, but you can reach out via email at customerexperience.uk@foxracing.com.
We're sorry you're having trouble with your order. For any questions about shipping, please contact Fox Customer Service via email at customerexperience.uk@foxracing.com.
Fox Racing's customer service hours are Monday-Friday, 9 AM to 6 PM CEST.
You can update your email address by following the steps below:

1. Log in to your account with your old credentials.
2. Click on My Account.
3. Click "Edit in the Profile field.
4. Enter and confirm your new email address.
5. Confirm the change via the email that will be sent to your new email address.
You can update your account password by following the steps below:

1. Log in to your account with your old credentials.
2. Click on My Account.
3. Click Edit in the Password field.
4. Change and confirm your new password.
Please fill out all fields on our Account Register page to create your Fox Racing account now.
You can view your order history by following the steps below:

1. Log in to your account
2. Hover over your profile icon
3. Click Order History.
Yes. Having an account on the Fox website allows for faster and easier checkout, quick access to your order history, and quicker customer service.
Yes, you will have the option of using your PayPal account during checkout. Simply click on the PayPal button and proceed through the checkout options.
Visa, Mastercard, Amex, Discover, Fox Racing eGift Card, Diners Club, PayPal, Apple Pay and Klarna. Learn more about Klarna interest-free installment payments.
Yes, you will have the option of using your Apple Pay account during checkout, directly in the cart, or on the product page itself. Simply click on the Apple Pay button on a compatible mobile device or the web in Safari and proceed through the checkout options.
Yes, we use a tokenized system so no credit card information is stored in our systems.
Yes, we charge sales tax for all qualifying states.
Your card will be authorized upon placing the order and the authorization will settle upon shipping your order. When an order contains a the purchase of a Digital Gift Card, the value of the Digital Gift Card will be settled upon placing the order.
At Fox, we offer three goggle models. The sport-level Main, the race-level Airspace, and the pro-level Vue.

1. Main Goggles provide the best value on the market. A wide viewport, exceptional comfort, and VLS compatibility give you the essentials you need to excel.

2. Airspace Goggles include all Main features plus an outrigger system for improved comfort and fit.

3. Vue Goggles provide the widest field of view, increased impact resistance, and a quick change lens system.

Want to learn more? Check out our Goggle Guide for a side-by-side comparison.

Ready to shop? Explore our full goggle collection.
At Fox, we offer five distinct motocross gear set styles. Each of these collections delivers a unique benefit to serve a specific riding need.

1. 180 provides the essential style, comfort, and coverage you need to ride.

2. 360 is pro-level racing gear that puts durability first to offer dependability, lap after lap.

3. Flexair is pro-level racing gear that maximizes mobility for a near limitless range of motion on the bike.

4. Airline is specifically designed to improve breathability and comfort in hot riding conditions.

5. Legion is designed for riding off-road. Durability, weather-resistant features, and on-body pocketing for storage make it ideal for trail riding.

Want to learn more? Check out our Moto Racewear Guide for a side-by-side comparison.

Ready to shop? Explore our full racewear collection.
Racewear (Jersey & Pants): Machine wash, cold gentle, do not bleach. Line dry, do not iron, do not dry clean, wash dark colors separately, use a gentle detergent.

Guards: Machine wash, cold gentle, do not bleach. Line dry, do not iron, do not dry clean, wash dark colors separately, use a gentle detergent. Be sure to close velcro and straps before washing.

Gloves: Machine wash, gentle cold, do not bleach. Line dry, do not iron, do not dry clean, wash dark colors separately, use a gentle detergent. Be sure to close velcro and straps before washing.

Helmet Pads: You will need to put these parts into a washing bag and wash them using the “gentle” or “hand-wash"" setting. A mild detergent is fine to use and an antimicrobial detergent will help to remove the smell. Be sure to wash at a low temperature.
Yes, we offer a wide range of original Fox Racing spare parts online to support your helmets, guards, goggles, and boots.
Click on the appropriate category from the options below, then select the product category for the spare parts you need.

Browse MTB & MX Parts
Fox offers several gloves to address your unique needs on the mountain bike, from lightweight to fully armored. We detail three of our most popular styles below.

1. Ranger Gloves set the standard with a light 4-way stretch construction and touchscreen capability.

2. Defend Gloves offer more coverage through the use of D3O® impact-absorbing armor, durable fabrics, and TPR plated armor.

3. Flexair Gloves offer the most bar feel and breathability in our line, giving you the real-est feel of your levers.

Want to learn more? Check out our MTB Glove Guide for a side-by-side comparison.

Ready to shop? Explore our full mountain bike glove collection.
We have several gloves to address your unique riding needs, from fully armored to weatherproof, and everything in between. We detail three of our most popular styles below.

1. The Flexair Gloves are your go-to for maximum breathability, mobility, and bar feel.

2. The Dirtpaw Gloves are a Fox staple. With lightly armored knuckles, double-layer palm, and venting, there are not many situations where these gloves won't excel.

3. The Bomber LT Gloves balance lightweight feel and protection. Premium D3O® knuckle guards offer world-class impact protection, while a single-layer palm grants you an exceptional bar feel.

Want to learn more? Check out our Moto Glove Guide for a side-by-side comparison.

Ready to shop? Explore our full dirt bike glove collection.
At Fox, we offer four dirt bike boot models.

1. Instinct Boots: Pro-level race boots.

2. Comp Boots: Sport-level race boots.

3. Instinct Boots: Pro-level off-road/trail boots.

4. Comp X Boots: Sport-level off-road/trail boots.

Check out our Moto Boot Guide for a side-by-side comparison.

Ready to shop? Explore our full dirt bike boot collection.
You can find all of our sizing information, including charts, on our Size Guide page.
At Fox, we offer three dirt bike helmet models. The sport-level V1, the race-level V2, and the pro-level V3 RS.

1. Our V1 helmet is a no-brainer for those looking for something dependable and affordable. It is available in our greatest range of sizes and color options.

2. The V2 helmet makes pro-level features more attainable. It features technology like MIPS™, a dual-density EPS, and MVRS.

3. The V3 RS helmet provides a zero-compromise approach to performance and comfort, making it the top choice for advanced motocross athletes.

Want to learn more? Check out our Moto Helmet Guide for a side-by-side comparison.

Ready to shop? Explore our full dirt bike helmet collection.
To initiate a return, click the button below. This will bring you to the login page where you can either login or fill out your order information and start a return.


Start a Return

Once your package is received by our warehouse, it may take up to 7-10 business days to receive your credit, depending on the volume of returns being received. You will receive an email once the refund has been processed.
We currently do not offer free return shipping labels. Log in to your account view your order and access your label.

Standard Policy

If you are not 100% satisfied, you can return your order for a refund within 28 days from the date you have received the order. Items must be unused and unwashed and in the original packaging with all original tags attached and, if applicable, protective inner lining intact on swimwear and intimate apparel.

Visit our Return Policy page for more details.

Orders placed before 1pm are processed and shipped the same day.

You can also check the status of your order here. You will just need your order number, order email, and billing zip code. Also, be sure to keep an eye on your inbox. You will receive two emails as your order journeys from us to your doorstep:

1. An order confirmation email confirming we received your order.
2. A shipping confirmation email once your goods are en route.
To check the status of an existing order at any time, see our check order status page. You will need your order number, order email, and billing zip code.
Also, be sure to keep an eye on your inbox. You will receive two emails as your order journeys from us to your doorstep:
1. An order confirmation email confirming we received your order.
2. A shipping confirmation email once your goods are en route.
Once your returned package is received by our warehouse, it may take 7-10 business days to receive your credit, depending on the volume of returns being received. You will receive an email once the refund has been processed.
Unfortunately, at this time, we are unable to make any changes to an order after if it has been placed; however, if you contact us before the order has been processed, we may be able to cancel the order, allowing you to make a new order with the needed updates.
You can cancel orders that haven't entered the fulfillment process yet. Please contact customerexperience.uk@foxracing.com to cancel your order. Please include your order number and cancellation request in the email.
We, unfortunately, do not process any direct exchanges at this time—there is no exception to this process. If you would like to substitute any items, please return the item as stated in our Returns Section, then simply place a new order online for the items you would like as replacement.
You will receive an email 21-30 days after your purchase with a chance to review the items you have purchased, and you can also leave a review right on the product page, online.
At this time, we do not match prices on any products. Sorry for the inconvenience.
All FOX products are covered by the corresponding legal warranty. The warranty covers defects in workmanship and materials, but does not cover damage caused by accidents, improper care, neglect, normal wear and tear or the natural breakdown of colours and materials through age, exposure or prolonged use. In case you have made your purchase with one of our dealers, please contact them, as you have a business contract with them directly. They will assist you and refer your case to our Fox contact person.
Orders are processed and shipped, Monday-Friday. Orders placed on the weekends and holidays will be processed on the following business day (see list of holidays below). Please allow 5-7 business days for your order to process before it will ship. Shipping times are estimates.
We currently do not ship to APO in Europe.
Fox provides free standard shipping on any Fox order over £49, 365 days a year. From time to time, we also offer Free Shipping specials.
We currently do not ship to PO Boxes in Europe.
Our website does not accept orders placed outside of Europe, orders placed with an international debit/credit card or orders that are billed and/or shipped outside of Europe. All 3 criteria must be met in order to process an order.
Orders placed before 1pm are processed and shipped the same day.

You can also check the status of your order here. You will just need your order number, order email, and billing zip code. Also, be sure to keep an eye on your inbox. You will receive two emails as your order journeys from us to your doorstep:

1. An order confirmation email confirming we received your order, and

2. A shipping confirmation once your goods are en route.
Fox Racing does not currently offer back ordering.

The best way to find the best fit for you is to check a Fox Size Chart.

Whoops, sorry about that! Things sell out fast sometimes, and we'd hate for you to miss out on the next big drop or restock. The best way to ensure that doesn't happen is to join our email list—that way, you'll be among the first to know when the new stuff hits the site.

- Scroll to the bottom of our site and enter your email where it says SIGN UP, or
- Or opt-in to the mailing list during the order check out process.
We do not price match 3rd-party retailers' offers at this time.
Unfortunately, there are no Fox stores in Europe currently. But that doesn't mean you can't find Fox gear at a location near you! Use our Dealer Locator to find your closest Fox retailer.

We do not offer price adjustments for items that go on sale after your purchase. Our pricing is carefully determined to provide the best value at the time of purchase. We appreciate your understanding and thank you for your continued support.

For information on our return policy please click here.

You can sign up for all Fox Racing alerts on our Join Fox page. Here you will able to sign up for both SMS and/or Email messages.
A cookie is a small amount of data that’s sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites.

You need to enable cookies on your browser to enjoy all the shopping features on the Fox Racing website. Cookies need to be enabled on your browser so you can add products to your shopping cart and access your account information. If you share your computer with others and you don’t want them to have access to your account information, remember to log out of your Fox account before leaving your computer unattended. You can log out by clicking on the Logout link at the top of the page. For more information about how we use cookies, See Our Privacy Policy.
To unsubscribe from the newsletter, simply click on the unsubscribe link at the bottom of the email.

Gift Cards purchased on Foxracing.com are active when the Gift Card email is delivered. Gift Cards are valid at Foxracing.com only.

Foxracing.com

eGift Cards can be applied at checkout on foxracing.com during payment step - using eGift Card number and eGift Card PIN. Note: Only 1 eGift Card can apply per order. eGift Cards are not redeemable at Fox Retail stores.

In Store

Gift Cards purchased through Fox Racing retail stores can be redeemed in stores. Currently, they are not redeemable online.

Gift Cards and eGift Cards are nonrefundable. Once purchased, you may not return or cancel. Gift Card and eGift Card sales are final.

Foxracing.com

eGift Cards can be applied at checkout on foxracing.com during payment step - using eGift Card number and eGift Card PIN. Note: Only 1 eGift Card can apply per order. eGift Cards are not redeemable at Fox Retail stores.

In Store

Gift Cards purchased through Fox Racing retail stores can be redeemed in stores. Currently, they are not redeemable online.

eGift Cards will be emailed to the recipient at time of purchase.

eGift Cards will not be replaced if lost, stolen, destroyed, or used without your permission. Fox is not responsible if a eGift Card is lost, stolen, destroyed, or used without your permission. eGift Cards have cash value and should be safeguarded accordingly.

You can find full eGift Card terms and condition at foxracing.com/giftcards-termsconditions.html.

Foxracing.com

eGift Cards can be purchased at foxracing.com/gift-card. Simply fill in required fields including Your Name, Recipient Name, and Recipient Email, select your gift card value amount, click Add to Cart and proceed to checkout.

In Store

Gift Cards can be purchased at Fox Racing retail stores.